Shipping & Returns Policy

Last updated: February 2026

At AgedFlow, we aim to provide a smooth and reliable delivery and return experience for all customers in the United States.

Shipping Policy

Where We Ship

We currently ship within the United States.

Please note that we do not ship to the following regions:

  • Alaska (AK)
  • Hawaii (HI)
  • Puerto Rico (PR)
  • Guam (GU)
  • U.S. Virgin Islands (VI)
  • American Samoa (AS)
  • Northern Mariana Islands (MP)
  • APO/FPO military addresses

Processing Time

  • Orders are processed within 1–2 business days
  • You will receive a tracking number by email once your order ships

Shipping Time

  • Standard delivery: 3–7 business days
  • In some cases: up to 8 business days depending on location

Orders are shipped from our partner warehouses located in the United States, including:

  • New Jersey
  • Los Angeles
  • Atlanta

Shipping Carriers

We use trusted carriers such as:

  • UPS
  • FedEx
  • USPS

The best carrier is selected automatically based on your location and order details.

Shipping Cost

  • Free shipping is available for most U.S. orders
  • Additional fees may apply for remote areas

Tracking Your Order

Once your order ships, you will receive a tracking number via email.

Shipping Issues

Lost or Delayed Packages

If your order:

  • Has no tracking updates for more than 7 days
  • Is confirmed lost in transit

We will offer:

  • A replacement, or
  • A full refund

Delivered But Not Received

If tracking shows “Delivered” but you have not received your package:

  • Please check with neighbors or your local carrier first
  • Contact us for assistance

Note: We will assist in investigation, but we cannot guarantee compensation in all cases.

Returns & Refunds

Return Window

Returns are accepted within 30 days of shipment.

Eligibility for Returns

To be eligible for a return:

  • Item must be in original condition
  • All parts, packaging, and accessories must be included

Damaged, Defective, or Incorrect Items

If your item arrives:

  • Damaged
  • Defective
  • Incorrect

Please contact us within 30 days of shipment with:

  • Photos or video of the issue
  • Packaging and label images

We will provide:

  • A replacement, or
  • A full refund

In some cases, a prepaid return label will be provided.

Missing Parts or Items

If your order is incomplete:

  • Contact us with photos and details
  • We will arrange replacement or refund

Returns for Personal Reasons

If you wish to return an item because:

  • You no longer want it
  • You don’t like it

You are responsible for return shipping costs

Return Process

  1. Contact us at [email protected]
  2. Provide your order number and reason
  3. Follow return instructions provided

Do not return items without contacting us first.

Refunds

  • Refunds are issued after the returned item is received and inspected
  • Processing time: within 10 business days

Non-Returnable Situations

We do not accept returns for:

  • Damage caused by misuse or improper setup
  • Normal variations in color or size due to lighting or measurement

Contact Us

If you have any questions about shipping or returns: