Frequently Asked Questions

Find answers to the most common questions about our small indoor and outdoor fountains, including shipping, setup, maintenance, and returns.

Orders & Shipping

Q1: How long does shipping take?

Orders are processed within 1–2 business days.
Delivery typically takes 3–7 business days within the United States.
All orders are fulfilled through our U.S.-based partners to ensure fast delivery.

Q2: Do you offer free shipping?

Yes, we offer free standard shipping on all orders within the U.S.

Q3: Do you ship internationally?

We currently ship within the United States.

Q4: How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking details.
If you can’t find it, please check your spam folder or contact us.

Product & Usage

Q5: Do your fountains require assembly?

Most of our fountains require minimal setup.
Simply add water, connect the pump, and plug it in. Setup usually takes just a few minutes.

Q6: How loud are the fountains?

Our fountains are designed to produce a gentle, soothing water sound.
Sound levels vary by design and water flow, but most customers find them relaxing—not loud.

Q7: Can I use these fountains outdoors?

Yes, many of our fountains are suitable for both indoor and outdoor use.
For outdoor placement, we recommend a covered or sheltered area to protect against extreme weather.

Q8: Are these fountains suitable for small spaces?

Absolutely. Our fountains are designed for small patios, balconies, and indoor areas, making them ideal for compact spaces.

Q9: Do the fountains come with a pump?

Yes, all fountains include a compatible water pump.
Many models also feature adjustable flow settings.

Q10: Do any fountains include lighting?

Some models include built-in LED lighting to enhance ambiance, especially at night.
Please check the product page for specific features.

Care & Maintenance

Q11: How do I clean and maintain the fountain?

Maintenance is simple:

  • Change the water every 1–2 weeks
  • Clean the pump periodically
  • Wipe the surface to prevent buildup

Regular care helps maintain smooth water flow and extends the lifespan.

Q12: What type of water should I use?

We recommend using clean tap water.
In areas with hard water, occasional cleaning helps prevent mineral buildup.

Returns & Refunds

Q13: What is your return policy?

We offer a 30-day return policy from the shipping date.
Items should be unused and returned in their original packaging.
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Q14: Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Q15: What if my item arrives damaged?

IIf your item arrives damaged, please contact us as soon as possible with photos.
We will review the issue and arrange a replacement or refund where appropriate.

Q16: How long do refunds take?

Once we receive and inspect your return, refunds are processed within 5–7 business days.

Payments & Security

Q17: What payment methods do you accept?

We accept major payment methods including:

  • Credit/Debit Cards
  • PayPal

Q18: Is my payment information secure?

Yes, all transactions are processed through secure, encrypted payment gateways to ensure your data is protected.

Contact & Support

Q19: How can I contact customer support?

You can reach us at:
📧 [email protected]
Or via our contact page:
👉 https://agedflow.com/contact/

Q20: How quickly do you respond?

We typically respond within 24 hours on business days.